Bad Service

<p>I received an email a few weeks ago asking me provide FICA documents to prevent my discovery card being frozen on the 18th of May. I was on leave for some duration of that time, however I scanned and emailed all the documents required on the 16th of May. I received about 5 calls from discovery card over Monday, Tuesday and Wednesday this week saying I requested courier services to pick up my FICA documents, which I patiently conveyed on each call that I did not request this. Then this morning I get an email telling me that my card has been frozen because my documents were not received. Again patiently I called the call center, explaining the situation and requesting feedback on why my account was frozen. I was told that my documents were recieved by back office and now required processing which would take 3 working days to validate that my documents are valid to unfreeze my account. Unacceptable!! At no point had I received any information regarding how long the processing would take, the only information I received was what documents to provide and when the account will be frozen. When I expressed my frustration on the poor communication from Discovery Card , I received attitude from the consultant. This is the first time that I received such poor service from Discovery Card. I have always raved about the services provided. I think it may be time to close my account if the services of Discovery Card have dropped to these poor standards.</p>