Bad service.

Good day.

I have been struggling for the past 2 weeks going on 3 weeks now with funds paid to my acc and funds being paid to a recipient. Ive been sent from pillar to post for someone to just tell me what is happening with the pmt. Wherever i call im asked to send a mail, then i send the mail and no one comes back to me. Surely a "investigation" or dispute cant take this long. When i asked to speak to a Manager im told they cant transfer me because they still within turn around time. But if i dont call or mail i also dont get feedback. Ive originally moved to discovery due to ***** and money disappearing from my acc with my previous bank and now im fighting the same battle with discovery.

Im not happy with the service at all as im the one that need to follow up daily and when i do follow up im not getting the answers im looking for.

Regards Carron