Bad service

I have an investment account with discovery Bank. I called on the 12 of March 2024 to request an early withdrawal. They told me to expect the money no later than the 14th of March. I called on the 13th since they promised to call regarding charges but they never did. Upon calling on the 13, the call center agent told me that I should have received an email or a call already and I told her that none of that happened. She asked me to hold whiles she is checking, after few minutes of holding she got back and told me that I will receive my money on the 14th no later than 11:00 Am since they're turn around time will be over 48 hours.

This morning I woke up and still there's no money into my account, I give it time until 12:00. Then I decided to call as a follow up, they told me that I should have received the call from them. I told her that I didn't receive any call but since I decided to call, can I get helped. She said she is escalating my case since there is someone already allocated and the 48 hour turn around time is over. She said they will call.

I decided to call after 15:00 to check the process and the guy that was helping me told me that they only logged my withdrawal claim today around 12:00 and I must give them 24 to 48 hours to withdraw. I asked If I could speak to senior but I was referred to sending an email to complains other than that I must wait another 48 hours.

I requested the withdrawal of my remaining balance and to close the account so that I can take my small stupid business somewhere else where they might value it. Thanks discovery, I almost made the worst mistake of my life and move my salary to your bank. Worse service ever