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esther E

1 reviews | Active since Oct 2012

18 Feb 2016, 11:33

Bad processes and service

App**** for Discovery Card 20th Jan 2016. Send them documents and card was issues. Money was deducted and card activated. Yet no phone call to me or any card delivered to me?? I emailed and called a few times, but still nothing. turns out Discovery access data supp**** by FNB that was older than 15 years as the correct information for me??? Thus no contact!<br> This is ***** in my eyes. Then they finally arrived with the card today just to tell me that they do not accept my tempory id issued by home affairs. Which I used a week ago at Standard Bank to Fica my bank account with them????<br> Gatvol! Disgusted and not interested in their bad service anymore!

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Replies (1)
Discovery Bank
Discovery Bank's reply19 Feb 2016, 10:29
Official
Hello estheresterhuize,

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is - ***.

Regards,

Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard