Bad onboarding experience

I opened an account at the beginning of November. They requested for proof of address which I submitted. They rejected the document because addresses differ but the agent captured my address wrong.

I called on the 13th to correct my address. Spoke to Minenhle and she promised that I would be sorted within 48 hours. Nothing done and no contact made.

I called again on Friday and spoke to Megan who promised that I would be sorted and will receive a call in no time. No call or email received. I called again today and spoke to Sphamandla who confirmed further requirements. My account has been frozen for a while but it looks like no one is bothered