Bad internal communication

Good day,

I called this morning to cancel my Discovery Credit card, the service has been very bad and the consultants unhelpful. Finally got through to a lady who sent me the cancellation form with the message that I should just send the completed form via email and then follow-up an hour after that to escalate the process which will then be completed in a day or two. When doing so, I was informed that this is not possible at all as the emails take 24 hours to be processed. My reference number is ********** 833 and I would expect this to be dealt with as soon as possible as Discovery Card's staff is completely misaligned and give bad service which results in frustration.

Regards Tinus