Bad experience with Discovery Bank

Honestly the experience with them was smooth and I liked it until the day my account was charged multiple amount of purchases never occurred, which was the system error! This happened on the 5th of February and I have have back and forth with them trying to get my fund back but no success. The incompetency on their departments(technical, payment and consultants)is very shocking. It's almost two months now going in circles with this case. Around the 7th of March, I called them and the consultant said "payment department" will process refund in 10 days, so I was like ok sharp! On the 20th I called again only to be told the case wasn't logged right and they they have to log it it again correctly 🤯🤯🤯. Really Discovery? But then the manager I spoke to promised me that she will handle the case.

I am just disappointed.