Bad experience with call centre agents

Discovery Bank should honestly listen to the quality of calls handling from their agents.

While I am happy with the service and offerings I was disgusted by the agents that handled my calls. I am in the process of moving all of my banking needs from FNB to Discovery Bank. During this process I requested an increase on my overdraft to be the same as what I had at FNB. On two occassions I called to discuss the feedback on the request that I received either on the App or on email and on both occasions as I started to explain the situation I was met with a sigh fo the agent. almost as if I was wasting his time or as if he did not realy want to listen to this client.

This is unacceptable and is giving your bank a very bad name. The agents are your first point of contact and should not treat customers as if they are a bother.