BAD CUSTOMER SERVICE FROM ***** DEPARTMENT AT DISCOVERY BANK

I have recently reported a *****ulent case with Discovery bank where I was ****med out of R90 000,00 I gave them the case number and the police report and they said initially that they would do their utter best to reverse the transaction from FNB but they are bad at coming back to me. I feel as a bank they could have reacted faster and I have not had an email reply nor any response from them yet. You have to call them and call them and the strangest thing is that the first few people that I spoke to made me feel stupid as if: ”how could you have done such a stupid thing” I have tried to call them numerous times and as a banking institution they are not even interested in stopping any ***** they are neither interested in your losses as a client and they do not have any kind of external insurance for their customers against ***** that happened towards their customers. I feel it should only be good customer service that they at least call me, assure me that the case is not taken lightly and that they should act and investigate. They probably never even contacted FNB as they promised to reverse the transaction stating that they need a case number. I gave them the case number and sent them a copy of the police report with all the supporting evidence and still they do not get back to me. Do they not care about their customers? Yes, I admit I was conned out of money but that does not mean as a bank that they could simply sit on their laurels and think that I am just another stupid client that has been ****med. When I called FNB about the account number the Con’s used they said they are unable to do anything about freezing that account and that they are not able to do anything if Discovery bank does not give them instruction to do so which they obviously have not done. I have had a long-standing relationship with Discovery bank but I feel that their customer service makes me feel that they do not have the ability or the know how to see how serious this is. I would understand if they have tried all their resources but they simply have done nothing. So much for a progressive name in banking but lack of help and acting. I am extremely disappointed in the time they are playing with making the chances of recovering my money less and less. All banks can reverse transactions in case of *****. It is simply a matter of giving instructions to do so. They will sweet tell you in to all kinds of things that happened similar to your case showing me two things. One they think I am an idiot! Number two they do not care and do not want to help and number three they simply feel nothing for people. The end of this all is they will have to get involved now as this case is with the Senior investigation team of the police and will be taken further. It is time that this bank takes responsibility and call clients if they see that big amounts of money is being moved but they do not! Again, no email, no callback and no response. Can a Senior person from the ***** department with some kind of degree or education or experience in this field please contact me or do they want me to rather go back to the bank I banked with before. The question is can I take the bank to court in a legal case if they do not help me recover my money? Do they have any kind of system in place to help account holders and do they have the manpower to act? The worst of all of this is that the one person I spoke to almost wanted to laugh and take joy in my problem saying that "EISH THERE ARE MANY THINGS LIKE THIS GOING AROUND" That is not nice. I Case number ***2 Police Case number: 59/09/2024