Bad customer service Discovery!

This is for Lebohang from Discovery Bank. She did not even READ my complaint properly! My complaint was about Discovery Bank staff expecting customers to waste their phone bills to contact them. That Discovery WILL NOT return emails?! There is no reason for this laziness!! Staff can return emails from home, despite Covid! Lebohang doesn't even read my complaint! She sees my name, and ASSUMES the complaint is to do with a ***** case on my sons account 6 months ago!!! Well Lebohang, it IS NOT !