Bad customer service

Item: Discovery Bank
Rating: 1
Author: Christo S

I phoned your call centre on Monday 8 November 2020 to enquire about interest charges on my credit card. The consultant told me that he wouldn't be able to assist as another department would have to look into it. He said that he would phone me within 24 hours to give me feedback. It's Wednesday...and I'm still waiting for my phone call. So how many calls do I have to make?

I just need to understand why I was charged interest on the 7th October. I made a R11500 purchase on 1st September. Made several small purchases as well during the month, but made several payments during the month to the total of R7912.10. During the next month I continued making payments with a large amount of R6500 on 13 October.

On 31 October I made a R1605.84 purchase and charged interest of R21.21 on the 7th November. Please explain your calculation.

Helpful (0)

Replies (4)

Discovery Bank's replyOfficial

11 Nov 2021, 10:47

Hi Christo

Thanks for reaching out to us.

We have investigated this matter and can confirm the following; the reason why interest was charged on your account was due to the fact that you had not settled your account in the month of Sept.

The interest was charged in the month of October for all transactions as per your statement, however, interest will continue to calculate until you have settled the account and will reflect on your following statements.

Regards
Girshwin

Discovery Bank's reply11 Nov 2021, 10:47

Official

Christo S's updateReviewer Update

11 Nov 2021, 11:28

Thanks for the very ***ue explanation on this platform and not taking the time to actually phone me back when I was promised a call back by your so called banker. Your service is absolutely terrible. I won't advise anyone to bank with Discovery Bank. Thank goodness my main bank account isn't with Discovery Bank.

Christo S's update11 Nov 2021, 11:28

Reviewer Update

Christo S's updateReviewer Update

11 Nov 2021, 11:31

Settled outstanding balance. Won't use this account again. Once again thanks for the **** service.

Christo S's update11 Nov 2021, 11:31

Reviewer Update

Settled outstanding balance. Won't use this account again. Once again thanks for the **** service.

Discovery Bank's replyOfficial

22 Nov 2021, 10:46

Hi Christo

I would like to apologise for the inconvenience caused to you.

Do forget if you do need any further assistance, you can reach out to us anytime and we will be happy to help you.

Regards
Girshwin

Discovery Bank's reply22 Nov 2021, 10:46

Official