PM
Paulina M
1 reviews | Active since May 2022
21 Jan 2026, 10:10
Bad customer service
I have requested a replacement card on Monday and got a message on Tuesday that my car will be delivered, till today I called the bank and spoke to Mpho and she kept me onhold and blind transfer to DVS to check where the card is I was kept onhold for more than 10 minutes and call was cut and no one had the decency to call back I still don't have a card and want to use it
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Discovery Bank's replyOfficial
21 Jan 2026, 10:24Hi Paulina,
Thank you for bringing this to our attention.
I apologize for the inconvenience you’ve experienced with your replacement card request and the call handling. I acknowledge the delay and understand the frustration this has caused. Please be assured that I am looking into this matter urgently to resolve it for you, and I will provide you with an update as soon as possible.
Regards,
Tsholofelo
Thank you for bringing this to our attention.
I apologize for the inconvenience you’ve experienced with your replacement card request and the call handling. I acknowledge the delay and understand the frustration this has caused. Please be assured that I am looking into this matter urgently to resolve it for you, and I will provide you with an update as soon as possible.
Regards,
Tsholofelo
Discovery Bank's reply21 Jan 2026, 10:24
Official
Hi Paulina,
Thank you for bringing this to our attention.
I apologize for the inconvenience you’ve experienced with your replacement card request and the call handling. I acknowledge the delay and understand the frustration this has caused. Please be assured that I am looking into this matter urgently to resolve it for you, and I will provide you with an update as soon as possible.
Regards,
Tsholofelo
Thank you for bringing this to our attention.
I apologize for the inconvenience you’ve experienced with your replacement card request and the call handling. I acknowledge the delay and understand the frustration this has caused. Please be assured that I am looking into this matter urgently to resolve it for you, and I will provide you with an update as soon as possible.
Regards,
Tsholofelo