BAD CUSTOMER SERVICE

Discovery bank is the most horrible bank in terms of customer service. I lost my phone two weeks ago in the event I had to get another phone and link my discovery bank App with a new phone, unfortunately I could not link it because it requires some (OTP) settings that can only be rested by the bank. It is literally two weeks now still waiting for their phone call. I cannot make any transaction neither view my account. Every time I call them, I would speak to a consultant, then, they will make you wait for almost 3 minutes, only to come and tell you that their OTP department will call you. that is really a reap of to consumer rights, at first i spend my airtime to call and wait for 3 minutes to be told that!!!!!!I have called them more than 6 time till today I have not received a call. I DONT KNOW what to do now. This is really disappointing, frustrating and unprofessional for such a big name. To think that I only have a month with them, and this is the service I get, I'm really in-regret.