BAD CUSTOMER SERVICE

Good day Nicolene

If you take the time you will see that no Account number was selected. I am still waiting on your call to help me with this. I just confirmed with Standard Bank that Discovery is suppose to help me with this. However Standard Bank has been calling me 2 times already to help resolve this. I have send them also the details and because no account number was selected the money is still with you guys.

Maybe if your consultants call me we can actually resolve this and ask for more information.
I will be waiting.

I am still waiting, Standard Bank confirmed this morning already via telephone and email that the money is not with them, since I did not put in any account number. Therefore the money is with Discovery Bank. No one called me yet. I had to make all the telephone calls. I am going to close this account as soon as I receive my money back. I am really disappointed in pathetic service receiving currently. I am no longer interested in account with you guys. If this is the service I am going to receive. No thanks.

And still no reply from Discovery Bank, and still I have to make the calls to the bank for follow up.

Ref no. ***2 / ***8

So how now why is it taking so long to do my refund. I have emailed Standard Banks reply to them this morning already.

3rd day again no reply from Discovery so they just going to take my R1400 and never give it back. Everyday I have to call in and speak to a different consultant and everyone is giving me the run around like they just dont care. I want my money back and closing this account. I will never open an account with Discovery again. I will keep on telling my friends and family and whoever wants to know about the bad conning service receiving from Discovery. They are *****ing my money now. Not helpful at all. I mean thats a R1400. Can anyone advise me what I should do to get my money back from these *******. Yes I call you ******* because you are giving me the run around about my own money after doing everything you said I must do. I am so fed up 3 calls per day with no answer.

No one at Discovery is helping. Everytime giving me a call reference number. What a joke. Should I be happy with this service given by Discovery. Is this what you call Customer Service. Wow it shocks me the way I am being treated about my own money and queries. I will never ever recommend Discovery to anyone. I will make sure they know how clients are being treated.