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Nicolaas N
1 reviews | Active since Aug 2016
28 Sept 2021, 09:16
Bad customer service
I have been with Discovery Bank for the past 3 months, i saw the advert to open an account with them and i did. I am very unhappy with the service i am getting from them and should have stayed with Capitec as i never had problems with them
Helpful (0)
Replies (13)0
Replies (13)
Discovery Bank's replyOfficial
28 Sept 2021, 09:35Hi Nicolaas
Thanks for reaching out to us.
I would like to assist you with the issue you are currently experiencing. Please could you provide me with a brief breakdown of this matter, and I will help you in any way possible?
Regards
Girshwin
Thanks for reaching out to us.
I would like to assist you with the issue you are currently experiencing. Please could you provide me with a brief breakdown of this matter, and I will help you in any way possible?
Regards
Girshwin
Discovery Bank's reply28 Sept 2021, 09:35
Official
Hi Nicolaas
Thanks for reaching out to us.
I would like to assist you with the issue you are currently experiencing. Please could you provide me with a brief breakdown of this matter, and I will help you in any way possible?
Regards
Girshwin
Thanks for reaching out to us.
I would like to assist you with the issue you are currently experiencing. Please could you provide me with a brief breakdown of this matter, and I will help you in any way possible?
Regards
Girshwin
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Nicolaas N's updateReviewer Update
28 Sept 2021, 09:39Ive been waiting for more than a month for 2 June debit orders from Virseker thet they said they will refers for me and still waiting
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Nicolaas N's update28 Sept 2021, 09:39
Reviewer Update
Ive been waiting for more than a month for 2 June debit orders from Virseker thet they said they will refers for me and still waiting
Discovery Bank's replyOfficial
28 Sept 2021, 09:50Were these debit orders incoming to your account or debit orders from your account?
Discovery Bank's reply28 Sept 2021, 09:50
Official
Were these debit orders incoming to your account or debit orders from your account?
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Nicolaas N's updateReviewer Update
28 Sept 2021, 10:44I dont understand. It is debit order went went off of my account for insurance that i cancelled
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Nicolaas N's update28 Sept 2021, 10:44
Reviewer Update
I dont understand. It is debit order went went off of my account for insurance that i cancelled
Discovery Bank's replyOfficial
28 Sept 2021, 10:59Thanks for the clarity.
The debit amount for Virseker was disputed on your account for the month of July and August. These funds have been returned to your account.
Is there another debit order that you would like to Dispute?
The debit amount for Virseker was disputed on your account for the month of July and August. These funds have been returned to your account.
Is there another debit order that you would like to Dispute?
Discovery Bank's reply28 Sept 2021, 10:59
Official
Thanks for the clarity.
The debit amount for Virseker was disputed on your account for the month of July and August. These funds have been returned to your account.
Is there another debit order that you would like to Dispute?
The debit amount for Virseker was disputed on your account for the month of July and August. These funds have been returned to your account.
Is there another debit order that you would like to Dispute?
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Nicolaas N's updateReviewer Update
28 Sept 2021, 11:22Im talking about the June one
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Nicolaas N's update28 Sept 2021, 11:22
Reviewer Update
Im talking about the June one
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Nicolaas N's updateReviewer Update
28 Sept 2021, 11:23Last month when i phoned they said it is more than 40 days and that they need to do something about it, but its more than a month now that i did not get any feedback
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Nicolaas N's update28 Sept 2021, 11:23
Reviewer Update
Last month when i phoned they said it is more than 40 days and that they need to do something about it, but its more than a month now that i did not get any feedback
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Nicolaas N's updateReviewer Update
28 Sept 2021, 11:37There was 2 amounts for June, R626.41 and R170.44
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Nicolaas N's update28 Sept 2021, 11:37
Reviewer Update
There was 2 amounts for June, R626.41 and R170.44
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Nicolaas N's updateReviewer Update
28 Sept 2021, 12:25Why cant you call me to sort this out? Or must i wait another month?
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Nicolaas N's update28 Sept 2021, 12:25
Reviewer Update
Why cant you call me to sort this out? Or must i wait another month?
Discovery Bank's replyOfficial
28 Sept 2021, 13:59I am investigating the calls so we can confirm the date of your first request regarding the transaction in June.
Discovery Bank's reply28 Sept 2021, 13:59
Official
I am investigating the calls so we can confirm the date of your first request regarding the transaction in June.
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Nicolaas N's updateReviewer Update
28 Sept 2021, 16:26Seems like this cant get sorted out as i am waiting more than a month to resolve. How do i go about closing my account and move to another bank?
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Nicolaas N's update28 Sept 2021, 16:26
Reviewer Update
Seems like this cant get sorted out as i am waiting more than a month to resolve. How do i go about closing my account and move to another bank?
Discovery Bank's replyOfficial
28 Sept 2021, 17:43I can request an account closure on your behalf would you like me to log it for you?
Discovery Bank's reply28 Sept 2021, 17:43
Official
I can request an account closure on your behalf would you like me to log it for you?
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Nicolaas N's updateReviewer Update
29 Sept 2021, 08:09I need this problem sorted out please, just do that as i requested a month ago.
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Nicolaas N's update29 Sept 2021, 08:09
Reviewer Update
I need this problem sorted out please, just do that as i requested a month ago.