Bad customer satisfaction

Been contacting the bank past 4 working days requesting an assistant for me to transfere my funds from my savings account to my gold account, but with the in helped or inexperience people who've been answering calls, taking me from Pilar to post without assisting me with my request, they've been promising to get back to me but no one has done, while they know Discovery bank doesn't have a branch that I could rock in there and be assisted, i think the supervision of this teller's in not been implemented as promised she you call and put on hold for 15mins and then the line goese off, i need a reply hope it won't take another 2 hours to 4 working days to be resolved.