1 reviews | Active since Dec 2024
Bad client treatment by Discovery bank
Discovery bank consultants and line managers refuses to fill in their part on the salary switch form . Never in my life have I had to fill in the part that that requires the bank to fill in client information . I was made to wait forever on a line with different consultants on the 24th December, just to get someone to fill in a salary form for me . Their so called team leaders blatantly refuse to assist me on a part that they have to complete . Not only have I wasted my time on the phone. I even missed a deadline for the switch. I missed the cut off for the salary change to be processed. When did banks come up with laws that we need to fill in forms on their behalf ? What kind of horrible client service is this.? Or maybe it wasn't supposed to happen like how their consultants kept saying?
Thank you for reaching out to us.
We apologize for your recent experience with our service while trying to resolve this matter.
The process that we follow for these requests requires all the sections to be completed apart from sections that your employer needs to sign or stamp.
However, our records indicate that the document has been sent to you.
Regards,
Jabulile
Thank you for reaching out to us.
We apologize for your recent experience with our service while trying to resolve this matter.
The process that we follow for these requests requires all the sections to be completed apart from sections that your employer needs to sign or stamp.
However, our records indicate that the document has been sent to you.
Regards,
Jabulile