Bad client service

Item: Discovery Bank
Rating: 1
Author: Mumsey M

Discovery do not put clients first, they have a bad client service. They put me on hold for more than 30 minutes.i called them for two days, 5 times a day regarding feedback and all they said was they will escalate the matter and nobody calls me or return my email. They said they respond within 48 hours and that's a lie coz I'm on day 5 with no feedback

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

23 Jan 2024, 16:37

Hi Mumsey

Thanks for reaching out to us.

Please tell me more about your query at hand and I will be more than happy help you.

Regards
Girshwin

Discovery Bank's reply23 Jan 2024, 16:37

Official

Hi Mumsey

Thanks for reaching out to us.

Please tell me more about your query at hand and I will be more than happy help you.

Regards
Girshwin

Mumsey M's updateReviewer Update

23 Jan 2024, 16:46

Here's my reff number :***7

Mumsey M's update23 Jan 2024, 16:46

Reviewer Update

Here's my reff number :***7

Discovery Bank's replyOfficial

23 Jan 2024, 16:56

Hi Mumsey

Are you a Discovery Bank client?

Discovery Bank's reply23 Jan 2024, 16:56

Official

Hi Mumsey

Are you a Discovery Bank client?