BAD BAD SERVICE RECEIVED FROM DISCOVERY BANK

I am very unhappy with the service I am receiving from Discovery bank. I called on Saturday asking how can I apply for a debit card and a credit card all in one and I was asked to download the Discovery bank app and do everything from there and to my knowledge the app asks you to pick out of 3 options which are 1.credit card facility 2. Transactional account 3.savings option, there was no option to pick two cards at the same time and I then continue to pick the 2nd option and I called to ask where is the credit card option and I was told by the consultant at the time that you cannot add a credit card facility Because the functionality is not yet there I then proceeded to be transferred to a team lead who was working on Saturday and mind you, you hold for like 20 minutes using your own airtime and she said she will call on Monday and I receive a message saying my card is being despatched...how do you despatch a card when there is unresolved issues and I called again with my own airtime and was holding for close to 15 minutes while the call is being transferred to the team lead and I ended up hanging up because it is my own airtime that I am spending and they don’t call you back. I am very unhappy with the service I am getting on the first attempt of trying to bank with you. I am just taken from pillar to post for no valid reason and wasting my own money in the process. Discovery bank you must do the right thing and call me back today because this won’t be the last I complain if you keep on giving bad service.