FP
Frans P

1 reviews | Active since Jul 2020

12 Nov 2021, 10:27

Bad bad experience with Discovery Bank! I am so glad that I am with the Bankers that know me fort more than 30 yeras, and it will stay that way!

Discovery Bank contacts me daily to apply for discovery bank account and credit card. I have been with my Bankers for more than 30 years, but decided to apply at Discovery to earn the credits and to qualify for discounts they advertise. I do not even need credit from them, and found out that I was declined on their system. With much frutrastion I try to get them to remove all my personal data and any further adverti*****ts to me from their system. After several calls on my own account and time, combined with a lot of frustration, nobody could assist me to confirm that all my personal data are removed from their system. I will never be able to reccomend anybody to discovery, and good luck for the people who decide to do so in future.

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Replies (1)
Discovery Bank
Discovery Bank's reply12 Nov 2021, 10:32
Official
Hi Frans 

Thanks for reaching out to us. 

As you have attempted to apply for a Discovery credit card with us we need to keep your information on our systems for record-keeping and reporting purposes. However, this information is only allowed to be stored for a period of 5 years as per the POPI act. 

Should you need any further assistance, please do not hesitate to contact us on the toll-free number (0800) 07 9697.

Regards 
Girshwin