PC
Peter C
1 reviews | Active since Dec 2009
20 Sept 2019, 09:33
Bad bad Discovery Bank.
I went thru closing my Discovery Credit Card. The process was ********** as ALL my existing cards were immediately frozen. Secondly as I later discovered ALL the reasons that attracted me to Discovery CARD were non existent. 1. Discovery miles cancelled. No loyalty benefit. A quick money saver for Adrian 2. Garage card entries were separate total for each. now interspersed between ALL entries. 3. Total account for each credit card. No more./ 4. Queries submitted result in an email advising that answers will follow within 234 hours. NO ANSWERS EVER FOLLOW.
THE SERVICE IS THOROUGHLY ****.
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Replies (6)0
Replies (6)PC
Peter C's updateReviewer Update
22 Sept 2019, 17:34I was very pleased to hear that Discovery miles will continue. However unless you can find a proper way to communicate with your customers, its still going to be bye bye.
Communicating for your customers and Discovery, is like speaking TO A BRICK WALL. ITS NOT GOOD ENOUGH. ALSO THJE IDEA OF PRIVATE COMMUNICATION THRU HELLO PETER IS NOT ON> WHAT ARE YOU FRIGHTENED OF?
WHEN ARE YOU GOING TO SORT OUT THE DISCOVERY MILES AND HOW DOES IT WORK. VAGUE PROMISES DONT CUT THE MUSTARD AN Y MORE. I NEED DEFINITE ANSWERS NOW!!
Communicating for your customers and Discovery, is like speaking TO A BRICK WALL. ITS NOT GOOD ENOUGH. ALSO THJE IDEA OF PRIVATE COMMUNICATION THRU HELLO PETER IS NOT ON> WHAT ARE YOU FRIGHTENED OF?
WHEN ARE YOU GOING TO SORT OUT THE DISCOVERY MILES AND HOW DOES IT WORK. VAGUE PROMISES DONT CUT THE MUSTARD AN Y MORE. I NEED DEFINITE ANSWERS NOW!!
PC
Peter C's update22 Sept 2019, 17:34
Reviewer Update
I was very pleased to hear that Discovery miles will continue. However unless you can find a proper way to communicate with your customers, its still going to be bye bye.
Communicating for your customers and Discovery, is like speaking TO A BRICK WALL. ITS NOT GOOD ENOUGH. ALSO THJE IDEA OF PRIVATE COMMUNICATION THRU HELLO PETER IS NOT ON> WHAT ARE YOU FRIGHTENED OF?
WHEN ARE YOU GOING TO SORT OUT THE DISCOVERY MILES AND HOW DOES IT WORK. VAGUE PROMISES DONT CUT THE MUSTARD AN Y MORE. I NEED DEFINITE ANSWERS NOW!!
Communicating for your customers and Discovery, is like speaking TO A BRICK WALL. ITS NOT GOOD ENOUGH. ALSO THJE IDEA OF PRIVATE COMMUNICATION THRU HELLO PETER IS NOT ON> WHAT ARE YOU FRIGHTENED OF?
WHEN ARE YOU GOING TO SORT OUT THE DISCOVERY MILES AND HOW DOES IT WORK. VAGUE PROMISES DONT CUT THE MUSTARD AN Y MORE. I NEED DEFINITE ANSWERS NOW!!
PC
Peter C's updateReviewer Update
24 Sept 2019, 11:26When?
You have been making promises since June/July? Nevertheless, I meet Nedbank tomorrow morning to discuss credit card loyalty programs.
You have been making promises since June/July? Nevertheless, I meet Nedbank tomorrow morning to discuss credit card loyalty programs.
PC
Peter C's update24 Sept 2019, 11:26
Reviewer Update
When?
You have been making promises since June/July? Nevertheless, I meet Nedbank tomorrow morning to discuss credit card loyalty programs.
You have been making promises since June/July? Nevertheless, I meet Nedbank tomorrow morning to discuss credit card loyalty programs.
PC
Peter C's updateReviewer Update
24 Sept 2019, 11:29What is abundantly clear is that at then outset there was no intention to continue with Miles. You have been found out!!!!!!!
PC
Peter C's update24 Sept 2019, 11:29
Reviewer Update
What is abundantly clear is that at then outset there was no intention to continue with Miles. You have been found out!!!!!!!
PC
Peter C's updateReviewer Update
26 Sept 2019, 20:07judging by the barrage of complaints about Discovery miles from clients, you have a real problem but your management does not recognise the magnitude of YOUR problem. what is needed is a miles system exactly as b before. miles can be used at pick n pay.
the fact that you are dithering suggests to me that management is trying to cut back on the mile system that existed before. my promise is simple, if the mile system is reduced, i will close off my dealings with Discovery Bank and Discovery group. you are hopeless. my respect for DB IS NON EXISTENT.
the fact that you are dithering suggests to me that management is trying to cut back on the mile system that existed before. my promise is simple, if the mile system is reduced, i will close off my dealings with Discovery Bank and Discovery group. you are hopeless. my respect for DB IS NON EXISTENT.
PC
Peter C's update26 Sept 2019, 20:07
Reviewer Update
judging by the barrage of complaints about Discovery miles from clients, you have a real problem but your management does not recognise the magnitude of YOUR problem. what is needed is a miles system exactly as b before. miles can be used at pick n pay.
the fact that you are dithering suggests to me that management is trying to cut back on the mile system that existed before. my promise is simple, if the mile system is reduced, i will close off my dealings with Discovery Bank and Discovery group. you are hopeless. my respect for DB IS NON EXISTENT.
the fact that you are dithering suggests to me that management is trying to cut back on the mile system that existed before. my promise is simple, if the mile system is reduced, i will close off my dealings with Discovery Bank and Discovery group. you are hopeless. my respect for DB IS NON EXISTENT.
PC
Peter C's updateReviewer Update
01 Oct 2019, 13:36Bull**** bull**** and more bull****
Discovery bank gave me 1176 miles today.?was worth R1176.
The new scheme miles are worth less than R100 all told.
Discovery bank you are a disgrace. I
For one will be departing Discovery
Bank as soon as I am able!
Discovery bank gave me 1176 miles today.?was worth R1176.
The new scheme miles are worth less than R100 all told.
Discovery bank you are a disgrace. I
For one will be departing Discovery
Bank as soon as I am able!
PC
Peter C's update01 Oct 2019, 13:36
Reviewer Update
Bull**** bull**** and more bull****
Discovery bank gave me 1176 miles today.?was worth R1176.
The new scheme miles are worth less than R100 all told.
Discovery bank you are a disgrace. I
For one will be departing Discovery
Bank as soon as I am able!
Discovery bank gave me 1176 miles today.?was worth R1176.
The new scheme miles are worth less than R100 all told.
Discovery bank you are a disgrace. I
For one will be departing Discovery
Bank as soon as I am able!
PC
Peter C's updateReviewer Update
01 Oct 2019, 18:49No reply to emails no answer at call centres. You are on the road to nowhere and worse. No sensible communication at all. You are going to deserve what you get. The agony does not stop. I for one. Will never forget the hopeless discovery. Bank incompetence.
My bank, nedbank has never *****ed me around as you have. I am a very angry customer now. Getting more angry every day.
My bank, nedbank has never *****ed me around as you have. I am a very angry customer now. Getting more angry every day.
PC
Peter C's update01 Oct 2019, 18:49
Reviewer Update
No reply to emails no answer at call centres. You are on the road to nowhere and worse. No sensible communication at all. You are going to deserve what you get. The agony does not stop. I for one. Will never forget the hopeless discovery. Bank incompetence.
My bank, nedbank has never *****ed me around as you have. I am a very angry customer now. Getting more angry every day.
My bank, nedbank has never *****ed me around as you have. I am a very angry customer now. Getting more angry every day.