Backlogged typical South African problem

<p>I am regular user of my Discovery Card due to the rewards programme and to avoid carry cash. I received a new pin number and yesterday I completely forgot the password. On Sa****ay alone I spent over R10k buying building material</p> <p>When I phone the call center and the feedback I get back is the earliest possible time I can be helped is next Thursday because they are backlogged and the agent still has the audacity to ask if she can assist me with anything else.</p> <p>So I have to pay cash for my purchases for the next 6 days if I am lucky , I gather because the service we get here in South Africa it is absolutely necessary to get a second credit card.</p> <p>If Discovery can employ a better quality staff then queries do not have to be handled by three different people.</p>