Awful Customer Service and Locked Into Suite I Don't Want

I am VERY frustrated with Discovery Bank. I accidentally chose to get the new banking suite a few months ago but realized I only need the credit card given that I have the Apple Watch which uses the credit card. Since last December I was told their system doesn’t allow them to reverse this and that I will be refunded for the extra monthly fee I am paying for the cheque cars which I do not use. Since then I have been told they will not refund me even though this is not a product I am not or need, as I’ve stated, and I’m effectively locked in given I have the Apple Watch promo. This is very angering since I cannot afford this. In addition, I was told someone will call me back since I can’t afford to call them and no one has called me in the two weeks since my last discussion with them. I would not recommend the Bank since the employees don’t seem to understand the products or functionality and customers are being locked in for using more than one Discovery service. I hope my situation will be resolved and I can be refunded for the months I haven’t used the cheque card.