YR
Yaseen R
1 reviews | Active since Feb 2022
11 Mar 2022, 09:39
Awful customer satisfaction
The worst service ever.... They don't have their own ATM. I used an FNB ATM to withdraw money and guess what no money given. I disputed it and they given me the money back and then boom 3 days later the money is gone at the time i needed to make a payment. Called them but nobody knows what the hell is going on. i was asked to contact FNB which i did and they then transferred me back to this aweful bank. i always need to follow up on this which is really frustrating. I need this to get sorted out by 12 which basically life & death situation as to how bad i need that money back. No agent knows what the hell is going on . Case number - 320478
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
11 Mar 2022, 10:55Hi Yaseen Thanks for reaching out to us. Please note that we have escalated this matter to the relevant team for urgent assistance. Feed will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
RegardsThuli
RegardsThuli
Discovery Bank's reply11 Mar 2022, 10:55
Official
Hi Yaseen Thanks for reaching out to us. Please note that we have escalated this matter to the relevant team for urgent assistance. Feed will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
RegardsThuli
RegardsThuli
YR
Yaseen R's updateReviewer Update
11 Mar 2022, 10:56I have been reaching out and getting no where. i need my money back in my account today. you guys are not giving a 100% focus on this issue and taking it just like a number
YR
Yaseen R's update11 Mar 2022, 10:56
Reviewer Update
I have been reaching out and getting no where. i need my money back in my account today. you guys are not giving a 100% focus on this issue and taking it just like a number
Discovery Bank's replyOfficial
11 Mar 2022, 11:04Thank you for expressing the urgency of the matter. Please allow for the relevant team to look into the matter in order to provide you with the correct feedback.
Discovery Bank's reply11 Mar 2022, 11:04
Official
Thank you for expressing the urgency of the matter. Please allow for the relevant team to look into the matter in order to provide you with the correct feedback.
YR
Yaseen R's updateReviewer Update
11 Mar 2022, 11:22I have received an email declining the money back in my account this is not called for and now i need to contact them myself. I WANT MY MONEY BACK
YR
Yaseen R's update11 Mar 2022, 11:22
Reviewer Update
I have received an email declining the money back in my account this is not called for and now i need to contact them myself. I WANT MY MONEY BACK
Discovery Bank's replyOfficial
11 Mar 2022, 11:31We have referred the relevant team for urgent assistance regarding the email you have received. Feedback will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
Discovery Bank's reply11 Mar 2022, 11:31
Official
We have referred the relevant team for urgent assistance regarding the email you have received. Feedback will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
YR
Yaseen R's updateReviewer Update
11 Mar 2022, 11:56You guys are now messing with me I'm sitting on the damn line waiting for a manager for the last 30 minutes. If i don't get that money back in my account to pay for my child's bill right now and he dies i am holding you guys responsible for that. Do not make me so desperate for my own money. This better be treated as high importance immediately
YR
Yaseen R's update11 Mar 2022, 11:56
Reviewer Update
You guys are now messing with me I'm sitting on the damn line waiting for a manager for the last 30 minutes. If i don't get that money back in my account to pay for my child's bill right now and he dies i am holding you guys responsible for that. Do not make me so desperate for my own money. This better be treated as high importance immediately
YR
Yaseen R's updateReviewer Update
11 Mar 2022, 12:00And i know just got hung up on like what the hell is your guys problem. I want someone to call me back now and sort this **** out
YR
Yaseen R's update11 Mar 2022, 12:00
Reviewer Update
And i know just got hung up on like what the hell is your guys problem. I want someone to call me back now and sort this **** out
Discovery Bank's replyOfficial
11 Mar 2022, 12:05We have requested for a call back to be done, feedback will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
regards
Thuli
regards
Thuli
Discovery Bank's reply11 Mar 2022, 12:05
Official
We have requested for a call back to be done, feedback will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
regards
Thuli
regards
Thuli