Awaiting feedback YET AGAIN !!!!!!!!!! REF ***1

My concern remains only partially resolved, and I have now been informed that I must wait an additional 30 days for further action. This is particularly frustrating given that my original query was initially resolved after 30 days, yet after I raised a complaint, the process extended well beyond that timeframe.

I am extremely dissatisfied with the delays and lack of effective support, and I expect this matter to be fully resolved without any further unnecessary waiting. Due to this experience, I have decided to change banks, as this level of service does not meet my expectations.

This situation has highlighted the importance of having access to a walk-in, physical bank where issues can be addressed directly, rather than relying on a digital bank that is unable to provide the level of support required when problems arise.