NvdH
Niel van den Heever

1 reviews | Active since Mar 2017

14 Jun 2023, 17:02

Avoid Discovery at all cost to save your sanity

I recently opened a Discovery Bank account to take advantage of their Pay as you Gym benefit. The account opening was seamless but that was where all good experiences stopped. I'm unable to sign into the Discovery corporate app and Discovery website.

After numerous calls I was told that I have duplicate profiles and that the profiles have to be merged. Then on another occasion I was told that I don't have a duplicate profile but that my data just have to be synced on their system.

After numerous empty promises I'm still stuck with being unable to sign into the App and website.

The app keeps defaulting to the main page after trying to log in and the website keeps giving me a "something went wrong" error. I keep being bumped around between web support and banking

After 5+ calls and still no light in sight I feel like just closing me account and moving on. The inability of Discovery to solve the seemingly easy problem has really ruined a seamless signup process.

0
Replies (2)
Discovery Bank
Discovery Bank's reply18 Jun 2023, 19:28
Official
Good day Niel

Thank you for reaching out.

I'm so sorry to hear about your experience but I'd be happy to assist.

Please send me a private message confirming your correct contact details.

Kind regards
Nicolene
Discovery Bank
Discovery Bank's reply27 Jun 2023, 06:11
Official
Good day Niel

Thank you for sharing.

I can see the team is busy wit your case and I have requested for feedback.

Once feedback is received, I'll let you know.

Kind regards
Nicolene