1 reviews | Active since Nov 2011

28 Jul 2016, 12:07

AUTHORISATION PROBLEM - ORDER ON LINE -

<p>Good day, I have emailed 3 times in 2 days looking for explanations on what happend. I did order online with pick and pay and pay with my credit card. The authorisation number come up and was confirmed. This was not showing on my account after I check since yesterday. The authorisation is not approved according to Discovery website and order never placed? I want a recon and explanation please. See the printscreen on the date the order was confirmed. Now the order is declined? so I want an explanation why this is happening and putting you in a terrible situation?</p> <p>Your PnP Online Shopping order (ref: ********** 123)<br ********** via gmail.com <br />Jul 25 (3 days ago)</p> <p> </p>

0
Replies (1)
Discovery Bank
Discovery Bank's reply28 Jul 2016, 13:16
Official

Dear Correta

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)

Best regards,