VS
Vimal S
1 reviews | Active since Feb 2012
07 Mar 2023, 17:25
******** Authentication process is flawed. Sort your plat form out!
Dear Discovery, Your 2 factor authentication is absolute ********! I cannot access my banking or book vitality travel as your requirement for me to access my phone that does not have signal stops me from doing banking on my laptop. What would happen if my phone gets ****** and I have access to do banking on my laptop? your 2 step authentication is useless and a waste of time. When are you guys going to wake up? what is your work around for this?
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Discovery Bank's replyOfficial
08 Mar 2023, 14:59Hi Vimal
Thanks for reaching out.
We're sorry you feel this way regarding our security measures.
The Two-factor authentication is a more secure method to log in to your account and an industry-standard to bolster security. Keeping your personal information and money safe are key priorities of ours, and it’s important to remember that logging in to your account is the main point of entry for threats, thus it's crucial to safeguard it.
This security measure combats ***** and works to secure our clients’ accounts, offering them peace of mind.
Should your phone get ******, you can delink it on the Discovery website and download the app on another cellphone device.
Regards
Andile
Thanks for reaching out.
We're sorry you feel this way regarding our security measures.
The Two-factor authentication is a more secure method to log in to your account and an industry-standard to bolster security. Keeping your personal information and money safe are key priorities of ours, and it’s important to remember that logging in to your account is the main point of entry for threats, thus it's crucial to safeguard it.
This security measure combats ***** and works to secure our clients’ accounts, offering them peace of mind.
Should your phone get ******, you can delink it on the Discovery website and download the app on another cellphone device.
Regards
Andile
Discovery Bank's reply08 Mar 2023, 14:59
Official
Hi Vimal
Thanks for reaching out.
We're sorry you feel this way regarding our security measures.
The Two-factor authentication is a more secure method to log in to your account and an industry-standard to bolster security. Keeping your personal information and money safe are key priorities of ours, and it’s important to remember that logging in to your account is the main point of entry for threats, thus it's crucial to safeguard it.
This security measure combats ***** and works to secure our clients’ accounts, offering them peace of mind.
Should your phone get ******, you can delink it on the Discovery website and download the app on another cellphone device.
Regards
Andile
Thanks for reaching out.
We're sorry you feel this way regarding our security measures.
The Two-factor authentication is a more secure method to log in to your account and an industry-standard to bolster security. Keeping your personal information and money safe are key priorities of ours, and it’s important to remember that logging in to your account is the main point of entry for threats, thus it's crucial to safeguard it.
This security measure combats ***** and works to secure our clients’ accounts, offering them peace of mind.
Should your phone get ******, you can delink it on the Discovery website and download the app on another cellphone device.
Regards
Andile