JV
Johan V
1 reviews | Active since Feb 2010
17 Dec 2020, 08:18
Atrocious service!
Having daily payment limits are commonplace in the banking world. Where Discovery Bank fails is to respond in reasonable time to raise such limit upon request.
I spoke to Mikateko on 15 Dec before noon to lodge such a request and impressed on him the urgency. Call reference ***. This call was followed up with another call from me to their Call centre at 14:00 and again just before 15:00. During the last call I spoke to Linda who promised me she will personally follow it up and revert to me. I'm still waiting for any call from Discovery Bank....
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Replies (2)
Discovery Bank's replyOfficial
17 Dec 2020, 12:59Hi Johan
Thank you for bringing this to my attention.
my systems indicate that your transfer limit has been adjusted accordingly, and an email confirmation has been sent to your inbox.
Should you require any further assistance in this matter, please feel free to contact us directly.
Regards
Girshwin
Thank you for bringing this to my attention.
my systems indicate that your transfer limit has been adjusted accordingly, and an email confirmation has been sent to your inbox.
Should you require any further assistance in this matter, please feel free to contact us directly.
Regards
Girshwin
Discovery Bank's reply17 Dec 2020, 12:59
Official
Hi Johan
Thank you for bringing this to my attention.
my systems indicate that your transfer limit has been adjusted accordingly, and an email confirmation has been sent to your inbox.
Should you require any further assistance in this matter, please feel free to contact us directly.
Regards
Girshwin
Thank you for bringing this to my attention.
my systems indicate that your transfer limit has been adjusted accordingly, and an email confirmation has been sent to your inbox.
Should you require any further assistance in this matter, please feel free to contact us directly.
Regards
Girshwin
JV
Johan V's updateReviewer Update
17 Dec 2020, 15:39When a Service Consultant promises to get back to you the same day I expect such promise to be honoured. It was NOT the case here.
JV
Johan V's update17 Dec 2020, 15:39
Reviewer Update
When a Service Consultant promises to get back to you the same day I expect such promise to be honoured. It was NOT the case here.