ATM ***** AND NO ASSISTANCE FROM THE BANK OR REFUND

On the 28th of May 2021 I was ****** from R3000 at a ATM while drawing money. A guy came to commit ***** on my card and stole my card at the atm. I dont know how the ******** does it but it happened so quickly. I did block my card, opened a ***** case: *** at Discovery Bank Customer care. I was advised that they will interact with FNB to find out how it was possible to do a atm ****. I however was not refunded my R3000 that was ******. This was not my fault and also was a client's money. I at least expect that if a person bank with Discovery bank that they will look after their clients. Now I am sitting with a loss and am not able to finalize the client's vehicle repairs due to this that happened and the bank that does not assist me in getting the money back. I would appreciate if you can investigate in this matter.