At Discovery the left hand does not know what the right hand is doing and does not even bother to check.

Email to Discovery Card on 28 Jan 2019 asking when Discovery Miles payments service would be restored. Reply from Zanele Makoko on 1 Feb advising that I would be notified once the error had been resolved. I rep**** the same day pointing out that the error had been resolved by the previous afternoon and stating that, unless I received a satisfactory explanation for this misinformation, I would submit a formal complaint. Immediate automatic reply that I could expect a response within two working days: still waiting. No facility on Discovery website to escalate a complaint: keep being referred back to the people who are the subject of the complaint!