TM
Terri M
1 reviews | Active since Oct 2017
31 May 2020, 10:17
As usual disgusting service
I have been checking my statement the payment should be 10 percent of the outstanding amount at the time my outstanding amount was 4500 the took 1100 from my account
The statement says I must pay 300 rand I am not sure what they think the are doing, first charging me for a transitional account I did not ask for and now taking more money that they should be taking
I gave a review last week regarding the transactional account and have still not spoken with anyone....
What disgusting client service
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Discovery Bank's replyOfficial
22 Jun 2020, 14:45Hi Terri,
Thank you for bringing this to our attention.
Please pardon me for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that you have since requested for the closure of your account. We are currently processing this request and I noticed that you have spoken to our closure department regarding this.
I sincerely apologise for your past experience with Discovery Bank.
Kind Regards
Nancy
Thank you for bringing this to our attention.
Please pardon me for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that you have since requested for the closure of your account. We are currently processing this request and I noticed that you have spoken to our closure department regarding this.
I sincerely apologise for your past experience with Discovery Bank.
Kind Regards
Nancy
Discovery Bank's reply22 Jun 2020, 14:45
Official
Hi Terri,
Thank you for bringing this to our attention.
Please pardon me for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that you have since requested for the closure of your account. We are currently processing this request and I noticed that you have spoken to our closure department regarding this.
I sincerely apologise for your past experience with Discovery Bank.
Kind Regards
Nancy
Thank you for bringing this to our attention.
Please pardon me for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that you have since requested for the closure of your account. We are currently processing this request and I noticed that you have spoken to our closure department regarding this.
I sincerely apologise for your past experience with Discovery Bank.
Kind Regards
Nancy