Arrogant Discovery

Today Discovery Bank descended to even greater depths. They are notoriously difficult to communicate with at he best of times, especially if you have a problem or complaint that goes beyond their general platitudes their call centre staff are trained to dish out. Today the banking app is down for a prolonged period meaning that credit card transactions cannot be processed if they require in-app verification. Besides this already unacceptable situation from a bank, to make matters worse one cannot call them either as the number listed on the apology screen of the app results in the system sending an in-app verification which of course cannot be done owing to the failed app. All in all, one understands any institution having technical problems on occasion, but the unavailable and obstructive nature of Discovery when it comes to being able to contact them in a meaningful way is simply archaic and displays arrogance towards their clients.