Are you ignoring me until I go away?

The sad story starts in Sep/Oct 2021. It is documented here on 31 Aug 2022 at 16:06: https://www.hellopeter.com/discovery-bank/reviews/an-extremely-disappointed-and-disgruntled-trying-to-be-ex-client-of-discovery-bank-***

On the same day at 16:14, 8 minutes later, I got this reply: I am so sorry about what you are experiencing. I will be following up on your query and provide you with feedback soonest. Regards, Palehelo

I recall that I also received a phone call (that day or the next). And then, silence. Nothing at all. Is there an administration hold-up, or what gives?

I recently also left Discovery Health for BestMed. When I received my Discovery Membership certificate I was surprised by receiving a Vitality certificate. This document showed that I was paying a Monthly Contribution of R399.00; what for? It further stated “Please note that your monthly contribution for VITALITY is usually included with your total contribution to the Medical Scheme when you pay by debit order.” How can I pay a Vitality contribution on a card which I cancelled and which I can no longer use? The Vitality should have stopped with the DiscoveryCard.

Older DiscoveryCard statements used to say “DiscoveryCard is operated by Discovery Vitality (Pty) Ltd, registration number: ***”.

So my questions are: 1. When will you pay my balance plus interest (that was stated here https://www.hellopeter.com/discovery-bank/reviews/an-extremely-disappointed-and-disgruntled-trying-to-be-ex-client-of-discovery-bank-***)? 2. Did I pay monthly for Vitality which I could not utilize since I closed my DiscoveryCard account in September 2021? 3. If I did pay contributions when can I receive the contributions plus interest back? 4. Is Discovery Card, Discovery Vitality or Discovery Health the entity who took these contributions? 5. Do I pay Discovery Health the outstanding amount or will they offset the contributions against it? 6. Can you give an active and useful email address (not that NO-REPLY poppy****) when you communicate with me via email?

PS: Personally I would prefer to discuss my business directly via email with the company who I have business with. Thank you Hello Peter for this opportunity. We have to hang out business’ dirty washing here because they only send NO_REPLY emails and (when I last looked) there were no useful contact email addresses on Discovery’s site. If it is still the case then I suspect you think it is a good administration procedure; but I think it is either bad manners, rude, arrogant, short sighted or <other>; but that’s me. I had to lodge a separate review against Discovery Health for the Vitality because the Vitality might be in no man’s land.