Appould by Discovery Banks processes

I am shocked beyond! I by accident locked my banking app by entering the incorrect password. When I tried to reset the password I came to the realization my old cell number and e-mail address was still listed on my profile. I need to buy electricity I need to pay my rent and my vehicle asap. I have been waiting 3 days for them to unblock my profile in order for me to enter my account/app. I have sent numerous mails to verify myself I have spent 8 and a half hours in the last 3 days with them in the phone to get this done in a timely manner I have asked 1000 times for a manager to call me and update me (one Manager did yesterday, untill he knocked off at 15h30) No one is calling me No one is assisting me. I haven't been able to pay my accounts on time I am so disappointed that I moved to Discovery Bank and I have no way of meeting a banker face to face to sort this problem. I even went to the Discovery shop at Menlyn Main after trying to get assistance being there for 3 hours nothing could be done. They advised to drive to Sandton head office but I should know it will still take 3 days before IT will grant me access to my account. I am furious and No one care and no one calls back and my account is still not accessible to do my monthly transfers