Apple Watch

Extremely frustrated and disappointed. I’ve been a client of Discovery bank for over 2 years now. I got an Apple Watch in November 2024. This is where you need to meet your exercise goals without paying for it. Over the past 2 years I have diligently met all my goals. Over December 2025 I enquired when my current watch will be “paid off”. I was told that it would be paid and mine on 11 January 2026. On 12 January, I tried to apply for a new watch. I was then instructed that I did not qualify for one as I need to upgrade to a Discovery suite account first. Which I immediately did. I was then informed by the Discovery website that I still don’t qualify for a watch because I need to have the suite account active for 3 months before I qualify. This is unacceptable. I have been a loyal client and you can clearly see my spend habits are sound. Why did no one reach out to me 3 months ago to tell me that if I wanted to get a new watch that I would need to upgrade to a suite account. This is all starting to feel like a **** scheme to me.