Appalling service from Discovery Bank

On 31 May I observed that R5474,75 was and is still missing from my account

I called the call centre and spoke to Phathu and advised of the query. He called me back after 17H00to advise he could not find the reason for the missing funds. He had worked with his team lead. I advised that finding the missing money is extremely urgent as I have debit order going off my account on 1 June 2020.

I called the call centre on 1 June again, and spoke to Dean. He confirmed the query logged with the product department had NOT been attended to, even though I have advised it is URGENT. I asked Dean to put me through to his team lead that had to call me back. After being on hold for over 5 minutes the call cut due to airtime running out. I advised Dean before the call cut that this could happen, and that he should ask his Team lead to call me back.

No call has been received from Dean nor his supervisor.

I really hope that the employees who did not assist me as required experience the same one day – R5474,75 going missing the day before debit order are due.

This is truly appalling service and I require an explanation immediately on why the R5474,75 is missing.