FA
FAROUK A

1 reviews | Active since Feb 2025

14 Feb 2025, 16:51

Appalling service from ***** dept

***** division absolutely useless and rude. My virtual card was compromised. ***** of 1399 usd on my account. Tumelo was absolutely unhelpful and couldn't care about what had happened on my account. He actually dropped the call when I gave him a piece of my mind. This is how Discovery Bank treats there loyal customers. I have a good mind of closing this account. Appalling service is actually being kind. Can someone who cares about customer service please get back to me. Oh and maybe send Tumelo on a course to deal with customers. I don't think he realizes you exist because of us.

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Replies (1)
Discovery Bank
Discovery Bank's reply14 Feb 2025, 16:58
Official
Hi Farouk

I am so sorry about your experience with us so far.

I will look into your case and provide feedback once received.

Regards,
Yuvna