GT
Gregg T

1 reviews | Active since Feb 2012

06 Apr 2021, 22:00

Appalling service.

"Unfortunately we are not responding to emails anymore"

Oh really? I pay literally thousands of rands in annual for the "privilege" of this credit card, yet I cannot get absolutely elementary customer service?

The customer service for this card has plummeted since Discovery took over from Visa. I expect a PHONECALL or an functional EMAIL ADDRESS or you can cancel my card immediately, which I've had for almost 20 years.

0
Replies (6)
GT
Gregg T's update07 Apr 2021, 09:36
Reviewer Update
I received a missed call, you can try call again now
GT
Gregg T's update07 Apr 2021, 13:52
Reviewer Update
Still waiting for the call back
GT
Gregg T's update08 Apr 2021, 10:43
Reviewer Update
And...still no return call.
GT
Gregg T's update10 Apr 2021, 11:19
Reviewer Update
And...still waiting. Unbelievable.
GT
Gregg T's update12 Apr 2021, 16:50
Reviewer Update
CAN I GET A CALL BACK FROM THIS BANK I'VE PAID A FORTUNE TO FOR ALMOST 20 YEARS!
GT
Gregg T's update19 Apr 2021, 20:05
Reviewer Update
And still no reply from "my bank". Truly pathetic service. You can now contact me to cancel my account of almost 20 years.