Appalling service

I am absolutely disgusted with the service i have received from discovery, I have requested for a new card on the 17/01/2021 i received a sms from DSV stating that i will be contacted regarding the delivery of my card. I waited the whole week and didn't receive any feedback i then contacted discovery and the agent advised that DSV had an incorrect number for me i don't understand how that is possible as i have received 2 sms from them advising that the driver will be in contact to deliver my card. I then received my card today the 27/01/2021 and i tried activating my card but it states on my app that my card is not eligible for unlocking, I have called discovery bank and the agent couldn't advise me on a time scale that i will be able to use my card. The agents are not trained properly as we as clients need to know this information. I spoke to a manager who wasn't very helpful as i couldn't access my app and speak to him at the same time i requested if he can call me in two minutes but he said he can only call me before 7pm, instead of calling me back.

I referred 3 of my friends to discovery but i will make sure that they bank elsewhere the service is absolutely pathetic