DC
Debbie C
1 reviews | Active since Oct 2016
16 Nov 2020, 17:06
Appalling service
As with Richard B's experience, we have blaringly incorrect interest charges on our 2x recent statements.
Called Discovery, spoke to Bernice, requesting a manager as discussing interest calculations with call centre agents is generally a waste of time. 37 MINUTES after being put on hold by Bernice, I cut the call, as I could conceivably be on hold until 2021.
Called again, spoke to Mpho Masti - after once again being on hold, she said that she would get a manager to call back. Another 16+minutes on the phone.
At this point, still no manager call back. Will probably need to call a 3rd time. Supposedly premium product, seriously appalling customer care.
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Debbie C's updateReviewer Update
16 Nov 2020, 17:24Predictably, no call back. Called for a third time, spoke to Andiswa Mazaka. Still speaking, call cut. Wow.
DC
Debbie C's update16 Nov 2020, 17:24
Reviewer Update
Predictably, no call back. Called for a third time, spoke to Andiswa Mazaka. Still speaking, call cut. Wow.
Discovery Bank's replyOfficial
26 Nov 2020, 12:48Good day Debbie
Thank you for bringing this to our attention.
We would like to apologize for the service failure you have experienced to this point and will investigate this issue further.
However, we are not able to provide information on the account that you enquired about as we notice you are not the account holder.
We have, however, sent the account holder an email with a breakdown of the various interest charges on their account.
Should you require any assistance on your Discovery Bank Account, please feel free to contact us directly.
Regards
Girshwin
Thank you for bringing this to our attention.
We would like to apologize for the service failure you have experienced to this point and will investigate this issue further.
However, we are not able to provide information on the account that you enquired about as we notice you are not the account holder.
We have, however, sent the account holder an email with a breakdown of the various interest charges on their account.
Should you require any assistance on your Discovery Bank Account, please feel free to contact us directly.
Regards
Girshwin
Discovery Bank's reply26 Nov 2020, 12:48
Official
Good day Debbie
Thank you for bringing this to our attention.
We would like to apologize for the service failure you have experienced to this point and will investigate this issue further.
However, we are not able to provide information on the account that you enquired about as we notice you are not the account holder.
We have, however, sent the account holder an email with a breakdown of the various interest charges on their account.
Should you require any assistance on your Discovery Bank Account, please feel free to contact us directly.
Regards
Girshwin
Thank you for bringing this to our attention.
We would like to apologize for the service failure you have experienced to this point and will investigate this issue further.
However, we are not able to provide information on the account that you enquired about as we notice you are not the account holder.
We have, however, sent the account holder an email with a breakdown of the various interest charges on their account.
Should you require any assistance on your Discovery Bank Account, please feel free to contact us directly.
Regards
Girshwin