Appalling Service

The service I have received from Discovery Bank around my discovery miles has been nothing but appalling. The incompetence and lack of consideration is insane. I spoke to several Discovery Bank agents including Neo, Chad (***) and Landi (***) and all of them promised to phone me back or get their manager to phone back. However, 3 weeks down the line no one cares to phone and I am still waiting. For so called an innovative bank, this is very disappointing. I have almost every product Discovery has and I have been a fan but this has made me reconsider my relationship with them. This is the worse treatment or service I have received from Discovery.

I recently moved from the old Discovery Credit Card to discovery Bank. Worst timing ever. Discovery Bank inconveniently missed or forgot to inform me that if I move to Discovery Bank, I will lose Discovery miles earned but not yet allocated (August and September 2019). Because of this, I have missed or lost R1 800 worth of miles. If I had been informed upfront, I would not have moved until I had earned all my miles. I would have waited until I was forced to move. I was eagerly waiting to join Discovery Bank but this has messed it all up. Worst of all, all Discovery representatives keep telling me it is what it is and I must just forget about it and move on. No effort, whatsoever, has been made to resolve my issue.