Appalling Service

On the 15th I called in asking where I should submit my proof of income as the app kicked me out and I couldn't upload the documents as it says application in progress. I was instructed to email them to *** and they would be attached to the case being logged for me. On the 19th I called to check my application as I was yet to receive an update, I passed the IVR authentication then handed the phone over to my wife as she is the one that wanted me to apply for this card. The agent asked to speak to me and I verified that I wanted an update on the application and I agreed, then she asked me which email I sent the documents to. She then said it was wrong there was nothing on the system about the application. My wife then took over the conversation asking how could it be that there is no application when it was confirmed on Saturday's call. The agent then refused to continue speaking to my wife and threatening to disconnect the call as she was not the account holder. This didn't make sense as the IVR authentication was successful as she had confirmed the query with me. We then requested to speak to a supervisor she advised that she would request a call back and one would call us back on the 20th. This was at 6pm on the 19th. She then said the call came back that the information was incomplete on the application. So my question is, why should a consultant threaten to terminate the call when she has to speak to my wife in my presence, is she questioning our marital status or what. Why deny that a call was logged and why not provide us with feedback on the call that was logged. This was an appalling service from the agent if I could even call it a service. Also this process of applying for an account with Discovery Bank is a joke as I was made aware that it should have been a seamless application even the website says so with the reviews that are there. To now go through such a dreadful elongated process like this is really surprising. Again I say the credit was approved the only thing outstanding was proof of income which was submitted so now why the run around. The agent owes my wife an apology as she did not even bother to say it through out the call even when she was corrected on her poor service.