Appalling service

Endless problems with activating my wifes bank card, tjey ask for certain documents which we send to them and them reject them, phoned them at least 6 times and they ask for more documents which we send but they still reject them, we even sent they documets which they said they require to their Fica department, with no reply from them, this is a ongoing problem with discovery bank, we cant even tranfer the funds back to to my account because the acccount is blocked, i would not recommend this back to anyone, stick to bamls you know