Appalling Quality Service From Discovery Bank

I am appalled at the resolution time, service quality & lack of communication that I have experienced being a client of discovery bank.

It has now been 3 weeks without being able to access my bank account, every single day I have to call in, be on hold for hours, speaking to different call agents & sending the same documents, screenshots & screen recordings of the error I receive when I'm trying to log in into my bank app 'You're Not A Bank Client'

Thier IT department resolution to the agent is 'TroubleShoot' which has never worked, this is absolutely ridiculous.

I spoke to the manager 'Mbali' who assured me that she would call me back with an update last week friday, which she did not, again yesterday she promised to call me back & again nothing has been communicated nor resolved.

This is completely unacceptable, it is appalling service, at this point all I want is my money back from my account & a closure of this account, it's truly unfortunate that I just took insurance with discovery, if you can't resolve a simple app login query, how can I trust you with insuring my car.