JM
Jacob M
1 reviews | Active since Jun 2014
19 Mar 2024, 12:43
Appalling & Pathetic.
Here we are again. NO COMMUNICATION for discovery bank. No Reply on Twitter, NO Call back, NO Feedback. I am taking this to the media. You have my numbers and issue. What the HELL is going on?
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Replies (1)
Discovery Bank's replyOfficial
25 Mar 2024, 11:52Hi Jacob
Thank you for reaching out.
I have looked into your query, and I see that a case was logged regarding your missing payment.
The feedback from our payments team is that we do not see any payment reflecting on our side and the funds are not with us. Since we are the receiving bank, we cannot see where the money is being held at the moment, as the funds are coming to us.
Our payments team has advised that you need to reach out to the sender and query with them as to where the funds are sitting as we cannot view this information as we are on the receiving end, you need to query with them as they are the ones that sent the payment. Since this is an international payment there are various channels it goes through before reaching the beneficiary. Please reach out to the sender for further assistance regarding locating the payment.
If you require further information or assistance, please feel free to contact us on our toll-free number ***and we will be more than happy to assist you further. We are open 24/7.
Have a good day further.
Thank you,
Yuvna
Thank you for reaching out.
I have looked into your query, and I see that a case was logged regarding your missing payment.
The feedback from our payments team is that we do not see any payment reflecting on our side and the funds are not with us. Since we are the receiving bank, we cannot see where the money is being held at the moment, as the funds are coming to us.
Our payments team has advised that you need to reach out to the sender and query with them as to where the funds are sitting as we cannot view this information as we are on the receiving end, you need to query with them as they are the ones that sent the payment. Since this is an international payment there are various channels it goes through before reaching the beneficiary. Please reach out to the sender for further assistance regarding locating the payment.
If you require further information or assistance, please feel free to contact us on our toll-free number ***and we will be more than happy to assist you further. We are open 24/7.
Have a good day further.
Thank you,
Yuvna
Best regards,
Discovery Bank's reply25 Mar 2024, 11:52
Official
Hi Jacob
Thank you for reaching out.
I have looked into your query, and I see that a case was logged regarding your missing payment.
The feedback from our payments team is that we do not see any payment reflecting on our side and the funds are not with us. Since we are the receiving bank, we cannot see where the money is being held at the moment, as the funds are coming to us.
Our payments team has advised that you need to reach out to the sender and query with them as to where the funds are sitting as we cannot view this information as we are on the receiving end, you need to query with them as they are the ones that sent the payment. Since this is an international payment there are various channels it goes through before reaching the beneficiary. Please reach out to the sender for further assistance regarding locating the payment.
If you require further information or assistance, please feel free to contact us on our toll-free number ***and we will be more than happy to assist you further. We are open 24/7.
Have a good day further.
Thank you,
Yuvna
Thank you for reaching out.
I have looked into your query, and I see that a case was logged regarding your missing payment.
The feedback from our payments team is that we do not see any payment reflecting on our side and the funds are not with us. Since we are the receiving bank, we cannot see where the money is being held at the moment, as the funds are coming to us.
Our payments team has advised that you need to reach out to the sender and query with them as to where the funds are sitting as we cannot view this information as we are on the receiving end, you need to query with them as they are the ones that sent the payment. Since this is an international payment there are various channels it goes through before reaching the beneficiary. Please reach out to the sender for further assistance regarding locating the payment.
If you require further information or assistance, please feel free to contact us on our toll-free number ***and we will be more than happy to assist you further. We are open 24/7.
Have a good day further.
Thank you,
Yuvna
Best regards,