Appalling day light *******

Account closure form submitted 31 December 2016, balance of R68,31 communicated on 5 January 2017. Payment made and proof submitted on the same day to Tracy Such. For the next 10 months my cheque account was debited with R50 per month. 10 November 13:37 Cheral reference number ********** 279, 21 November 08:10 Howard said the account was closed on 17 November reference number ********** 258 and promised to call back regarding refund, 27 November 08:56 said R540.62 was refunded to me on 13 November reference number ********** 3624 (no such payment received by myself), 8 December 09:07 Duran promised to call back after two days reference number ********** 029, 19 December 09:03 Masego transferred call to manager (I cut the call after holding on for 19 minutes) and called again at 09:32 Isah said the managers were in a meeting, promised to call back within 30 minutes reference number ********** 131. No wonder the company boasts huge profits because of *****ing from the masses