Appalling Behavioural Bank

I have for almost a year trying to close this account down. next month will be 12 months going. After numerous emails and calls this matter is still not yet resolved. They refunded the balance that i had and started deducting from me again.Now im in arrears for R99. All the funds that i had in the account has been eroded due to monthly charges for the past 12 months. Shocking and appalling service even after i have sent emails , Twitter and calls .