Appalled by the Service and Lack of Urgency to Resolve Cases atat Discovery Bank

I am appalled by the service I have received from Discovery Bank. I have been following up on a matter for over a month, and despite numerous calls and emails, there has been no communication from the complaints team or the ***** team. It is exhausting to keep chasing updates on an issue the bank should prioritise.

It is now very clear that Discovery Bank does not see the need to resolve my issue. At this point, I am seriously considering closing my account and moving to another bank – one that has already given me better service even though I am not their client.

To make matters worse, the investigator assigned to my case did not seem to understand how the bank’s own tap-and-go system works. I was shocked to learn that Discovery provides no option for clients to limit or disable the tap-and-go wallet, placing full reliance on merchants instead. My digital card was used in a *****ulent transaction, and had Discovery offered proper controls for consumers, I would not have lost money.

The lack of accountability, poor communication, and inadequate *****-prevention measures are unacceptable. I am extremely disappointed, and I will now be escalating this matter to the Ombudsman