Appaling Customer Service and Dismissive Attitude on Customer Billing Query

I was contesting that I owe an accruing amount on a Discovery Credit Card that i did not use for even 1 purchase since the inception of the contract. After numerous paintstaking attempts to contact a manager to attend to my concern , an account manager by the name of UlrichDe Klerk promised to call me to discuss my complaint. This took a delayed turn and after much ado ,the ill advise of a call centre agent was marginalised and my exorbitent bill was reinstated.

Further, when disputing the bill in respect of the Watch penalty fee for several periods that seeingly didnt pick up the gym visits / workouts , a dismissive email was sent through by another Discovery Vitality employee ( Khumi Seroba ) When requetsing a review of the penalty fee versus my vitality rewards given my trackof meeting my goals consistently on a monthly basis over the past year , i was told that such info cannot be made available to me as it poses a security risk .

The Discovery Card division not talking to the Vitality division is highly frustrating and dissapointing to say the least. After being given a highly frustrating run around , I further attempted to escalate the concern through the vitality active rewards section directly ( liaising with Meryl Macdonald ) , this took another long winding route to no avail . Just a dismissive email without any clarity / attention to my queries of the alleged billing .

I am of the opinion that your actions as a company are in contravention of the Consumer Protection Act and the Treating Customers Fairly Campaign.